Terms & Conditions

Orders and Contract

Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.

Statements

You will receive a statement every month detailing your purchases unless you have not placed an order and there is no outstanding balance. Your statement will show what we have sent you since your last statement, the payments we have received from you, the outstanding balance, your minimum payment and the date this is due, your current credit limit, the balance available to spend and what we have sent you since your last statement, (i.e. any returns, the payments etc).

Cancelling your order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, such as photo gifts, made to measure curtains and personalised goods, fresh flowers, perishable food items, audio or DVD recordings, computer software and games toiletries and cosmetics where the seal has been broken, or pierced earrings. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional Delivery Charges: DPD Precise Delivery charges will not be refunded if you cancel or return your order.

Delivery to stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to orders placed before midnight on any day. Delivery times cannot be guaranteed. It is available in most stores excluding airport stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Collect In Store: Ready Within 1 Hour

  • Delivery to stores is free and is subject to stock availability.
  • When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready.
  • You will need to bring confirmation of order with you when you come to collect the product.
  • Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product, or due to circumstances beyond our control.
  • You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.
  • If we have taken payment before your order is accepted, we will refund you using the same method of payment you have used.
  • All Next’s usual terms and conditions apply to this order.

Store delivery exceptions

Delivery to stores is not available for swatches and paint samples, all flowers, items ordered from the Gift List, Gift Cards, Art2Order, personalised items or items made to your order, photos, domestic appliances, Gift Experiences, wall stickers, Garden and Plants, Hammonds bedrooms, Beaverbrooks products, or some large 2 person delivery items.

nextunlimited service

To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk. Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items, deliveries to Hermes Parcel Shops and courier collection of any fashion item. Due to their bespoke nature, most personalised items will be delivered within 7 days. The service costs £20 for 12 months’ subscription. If you are a Credit account holder, the nextunlimited subscription charge will be added to your Credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase the charge will be added to your total at checkout. The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included for the purposes of any other offer or incentive.

The nextunlimited Service does not include:

  1. Orders placed for Precise Home delivery; including 2 person;
  2. Orders for the following: Next Flowers, Next Wine, items ordered from the Gift List, Gift Cards, gift experiences, Garden Plants, Wall Stickers, Next House Signs and Gifts, items made2Order, fitted bedrooms by Hammonds Space and Domestic Appliances.
  3. Collections of 2 person items and domestic appliances.
  4. The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

Cancellation Rights
You can cancel this subscription within the first 14 days after requesting it, if the service has not been used. If you wish to cancel, please login to your account at next.co.uk and click on the nextunlimited section of ‘my account’. After this time, no refund can be given, including if credit is withdrawn or you close your Credit account.

Renewal
If you have a Credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost.

For customers without a Credit account, we will contact you before your subscription is due to expire.

The subscription is non-transferable between accounts.

The next day delivery service is only available in our personal courier areas throughout the UK and is subject to stock, courier availability and courier area. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer.

If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000#. For call charges contact your service provider.

Courier Delivery

For England, Scotland & Wales, standard courier delivery charge to home is £3.99 per delivery for one person delivery items. The standard next day delivery service applies on orders placed Monday to Saturday. Items requiring 2 person delivery are charged at £8.00. Weekend furniture, upholstery and large homeware delivery service is available for delivery between 7.30am and 6.00pm Saturday and Sunday. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivery on Monday. Deliveries to stores are free. Next day delivery to home is free on orders over £50 (excluding the standard £3.99 delivery charge). The £50 order is calculated before incentives and promotions are removed. If your order value is below £50, you will pay £3.99 delivery to home. Next day delivery is not available on Sundays in Northern Ireland.

For full courier delivery charges, see the DELIVERY CHARGES section. Standard next day or DPD Precise delivery is not applicable to flowers, wine & spirits, 2 person delivery items, items made to your specification, or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden & Plants and Gift Experience websites. Standard next day is not available during Sale periods. Specific delivery details will be confirmed at the time you order. Standard courier delivery services are available in most areas. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed. We do not deliver wine & Spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

DPD PRECISE

For an extra £2.00 DPD Precise can be selected as a delivery method, for orders placed before 8pm, when checking out. This service will only be offered to customers that live in an eligible area. Customers will be able to choose a 1 hour delivery time slot from a range of available time slots during the following 6 days. DPD will then be in contact with customers who will be able to make amendments to the delivery if required. DPD Precise delivery is not available for flowers, wine & spirits , 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden & Plants, and Gift Experience websites.
The charge for this service is £5.99
This service is not available in Northern Ireland, mainland offshore islands and selected mainland area.

Delivery Charges

For England, Scotland and Wales, standard courier delivery charge to home is £3.99 for one person delivery items. Items requiring 2 person delivery are charged at £8.00. If you wish to select a 2 hour delivery slot for 2 person deliveries, the charge is £15. The following exceptions apply: wine & spirits £3.99 per box, personalised picture gifts £3.99 per item, Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers), large domestic appliances from £19.99 per item (Northern Ireland £34.99), digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Your delivery address

You can have up to 5 alternative delivery addresses on your Next Account. Delivery to an alternate address is not available during a Sale period. We reserve the right to refuse a delivery to an alternative address. If delivering to an alternative address, you may be required to pay in part or full by credit or debit card for your purchase and the card must be registered to your Next Account address. Alternative addresses will expire after 13 months if not used. Applies to residential addresses only.

Next Day Delivery- Post codes

The next day delivery service applies on orders placed before 12 Midnight. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to postal flowers, wine & spirits, items ordered from the Gift List, Gift Cards, Art 2 Order, personalised items or items made to order, photos and photo gifts, , Gift Experiences, house signs, fitted bedrooms by Hammonds which are excluded from the personal courier and next day delivery service Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change):

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to Hermes Parcel Shop

Standard delivery charge to a Hermes Parcel shop is £2.50. Hermes Parcel Shops cannot be used for delivery of flowers, wine, 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden and Plants and Gift Experiences. Standard next day delivery is available to most Hermes Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Hermes Parcel Shop on these days but any parcels already delivered will be available for collection. Parcels will be available for collection between 12 noon and 5pm Monday to Saturday. We will email or text you when your order has arrived and is ready for collection at your designated Hermes Parcel Shop. Your parcel will be kept at your designated Hermes Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Hermes Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Hermes Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Northern Ireland Free Delivery Information
The free next day delivery service applies on orders placed at next.co.uk before 12 midnight (excluding orders placed in store for delivery to home) when you spend £50 or more (excluding the £3.99 standard delivery charge). The £50 order is calculated before incentives and promotions are removed. The next day delivery service is only available in our personal courier areas throughout Northern Ireland and is subject to stock, courier availability and demand. Free delivery will be based on account address only. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to: flowers, wine, 2 person delivery items, items made to your specification or items ordered from Gift List, Hammonds bedrooms, photos, domestic appliances, Beaverbrooks, Art2Order, Made2Measure, house signs, wall stickers, Garden and Plants and Gift Experiences. Delivery times cannot be guaranteed.
Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you place your order. We will not make a delivery charge if returns or the cancellation of a held order leaves the net order value below £50. If your order value is below £50, you will pay £3.99 delivery to home. Delivery to store is free. If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which requires a 2 person delivery will be charged at £8.00; any order which contains large item(s), but isn’t specified as a 4 day 2 person delivery will have free delivery if the order value is £50 or more. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Express 5 Day Delivery for Furniture And Sofas

Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items furniture or sofas and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day express delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then contact the customer services team on 0333 777 8077#

Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver Furniture and Sofas outside of the British Isles.

Other Delivery and Collection points

We may offer other alternative locations other than our own stores or Hermes Parcel Shops. The terms and conditions for these locations will largely be the same as for Hermes Parcel shops. If there are any additional requirements these will be made clear at the point of order.

Send to a friend

service allows orders to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account’ and selecting the ‘Delivery Address’ option. You must sign into your Next Account with your password to use this feature. (Unfortunately we are unable to deliver to workplace addresses). After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). We will not take any payment from the card and the information will not be stored by us, it is simply used as a security check. Once you have completed this step you can start delivering items to an alternative address. To enable us to deliver to a different address to your ‘Account Address’ on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address.

Gift Cards or eVouchers cannot be used for goods purchased and delivered to an alternative delivery address for security reasons. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery offers

Free delivery offers are subject to availability and are NOT applicable to flowers, wines & spirits, items ordered from the Gift List, Gift Cards, Art2Order, personalised gifts, photo processing, eGiftcards, domestic appliances, Gift Experiences, house signs, wall stickers, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

Flowers Delivery

There is no delivery charge for flowers including any add on gifts. Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.

Most fresh flower orders placed Monday to Friday before 9pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Deliveries are made Monday – Sunday between 7am and 7pm (except Bank Holidays). Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland. No deliveries are made on Bank Holidays or the day following a Bank Holiday.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. This service is available in most Next stores except our airport stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Funiture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. Some items may not be returned or cannot be returned to a store. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £1 (£2.50 in Northern Ireland only) per collection. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £3.99 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using Hermes Parcel Shop to return a parcel

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via a Hermes Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at a Hermes Parcel Shop. Specific packaging or despatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Hermes Parcel Shop. Hermes Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, flowers, wine & spirits, domestic appliances, Gift List items, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £1 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account

Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office.

Exceptions to the returns policy

The following exceptions apply to our returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), Gift List items and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as digital photos, photo gifts and made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department,. Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

We accept all major credit and debit cards

Nextpay Credit Account

The taking of payment from you by Next under any of the means set out below or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

You can place an order and pay using the following methods:

Credit Account, major debit and credit cards:

  • Online
  • In store
  • Telephone

Gift cards/e-vouchers

  • Online
  • In store
  • Telephone

Cash

  • In store

Paypal

  • Online

If you have a credit account and wish to pay your credit balance, click here to see our help site and select “Payments”.

Credit account terms and conditions:

Privacy Policy Statement

These terms and conditions set out the basis on which you can use our website and place orders for items from Next Online. By ordering goods from Next Online you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited, subsidiary of Next Holdings Limited, (“Next”, “we”, or “us”). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 8000#. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Next will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Holdings Limited companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. # For call charges contact your service provider. Click here to see our privacy policy.

Prices

UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through Next Online may differ from prices in-store.

Usage

All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.

Availability

All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine, vintages and labels may vary from those shown.

Colour of reproduction

Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Direct Marketing Association

Next Online is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA’s Code of Practice. The Code is administered by the Independent Direct Marketing Commission.

Language

This information is supplied in English only and we will continue to communicate in this way during your agreement with us.

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